About Petcerts: Petcerts is a cutting-edge digital platform dedicated to making the process of obtaining Emotional Support Animal (ESA) and Psychiatric Service Dog (PSD) letters easier for pet owners. Our mission is to empower individuals with mental health challenges to experience the healing companionship of certified ESAs and PSDs with utmost convenience and efficiency. At Petcerts, we are proud to be an equal-opportunity employer. We believe that diversity and inclusivity are key drivers of innovation and success. We welcome and value applicants from all backgrounds, regardless of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by applicable laws. We are committed to creating a workplace that fosters respect, fairness, and equal opportunities for all employees, enabling each individual to thrive and contribute to our shared mission. At Petcerts, we celebrate the uniqueness of each team member and embrace the diverse perspectives that enrich our company culture and propel us forward as a united and empowered team.

Position Overview: We are seeking an experienced and results-driven Operations Manager to join our dynamic team. This remote position offers the opportunity for quick growth to the role of Operations Director. The Operations Manager will play a pivotal role in Petcerts' success by working closely with the Operations Director to provide effective management and leadership to our operations.

Responsibilities:

• Collaborate directly with the Operations Director to oversee and optimize the daily operations of Petcerts.
• Lead and supervise the sales team, setting clear goals and performance targets, and driving the growth of sales revenue.
• Analyze and manage marketing capital utilization to enhance the effectiveness of marketing initiatives and fuel business growth.
• Identify areas for operational improvement and implement streamlined processes to enhance efficiency and productivity.
• Monitor and evaluate key performance indicators (KPIs) to ensure operational goals are achieved, and performance targets are met.
• Foster a culture of excellence, collaboration, and customer-centricity among the team.
• Work closely with cross-functional teams, including Customer Support, Technology, and Marketing, to ensure seamless coordination and communication.
• Stay abreast of industry trends and developments, offering insights and recommendations to enhance Petcerts' competitiveness.

Preferred Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field. MBA is a plus.
• Proven experience (5+ years) in operations management, preferably in a digital platform or tech-related industry.
• Demonstrated success in leading sales teams and achieving revenue growth targets.
• Strong analytical skills with the ability to make data-driven decisions.
• Exceptional leadership and communication skills to effectively manage and motivate teams.
• Excellent organizational and problem-solving abilities to handle complex operational challenges.
• Familiarity with ESA and PSD processes and regulations is advantageous but not mandatory.

Why Join Petcerts: At Petcerts, we offer a dynamic and inclusive work environment that encourages growth and creativity. As an Operations Manager, you will be part of a passionate team dedicated to making a positive impact on people's lives by enabling easier access to ESAs and PSDs. This role provides significant growth potential, and you will have the chance to work closely with the Operations Director to shape the future of Petcerts.

How to Apply: If you are a proactive and driven professional with a passion for improving operations and driving business growth, we would love to hear from you. Please submit your resume and a compelling cover letter outlining your relevant experience and why you are excited about joining Petcerts.